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Bacal & Associates

An Integrated Strategic Planning Model Helpcard (electronic version)
 
Strategic Planning can be a complex process, and as a result most companies don't receive much benefit from their planning efforts. It works best when it's guided by a comprehensive model so that no parts of the process are lost. You can use the model explained on this helpcard as a guide to...
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02-Aug-2010
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OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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Conflict Management - Using Your Head Helpcard (Electronic Delivery)
 
Learn to make conflict work for you, by increasing your understanding of conflict management options you have. Start using your head rather than your heart. Five conflict management strategies are explained, and suggestions about when each is most and least applicable.
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29-Oct-2007
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OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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Conflict Prevention In The Workplace - The Book (Electronic Delivery)
 
A must read for anyone working in a team environment or who has an interest in reducing conflict at work. The core premise is that while some conflict is "good", much conflict stems from faulty use of language. By changing the language you use, you can prevent or eliminate unnecessary, stressful, an...
File size Unknown
29-Oct-2007
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OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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LanguageEnglish
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Cooperative Communication In Workplace Helpcard
 
Guidelines and specific tips on communicating co-operatively to prevent and solve conflict situations in the workplace. An ideal resource for team members to encourage harmony, reduce tension. But also great to help you speak more cooperatively with family, friends and co-workers, on an individual b...
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29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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LanguageEnglish
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Defusing Hostile Customers Workbook - Electronic Version
 
A seminar in a book, it is modelled after our seminar of the same name. Contains all the information needed to deal professionally and effectively with difficult customers. Includes exercises, just like the seminar. The "bible of defusing".
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29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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LanguageEnglish
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Defusing Hostility Helpcard - Electronic Version
 
Tips & hints to reminds staff about the basic techniques of handling hostile, difficult and abusive customers. Using empathy, not taking bait, self-control, and same tricks to get control of unpleasant interactions. Note: The techniques on this card are applicable to any hostile and difficult situat...
File size Unknown
29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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LanguageEnglish
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Finding & Choosing A Therapist Who Works For You Helpcard
 
Finding a mental health professional, counselor, or therapist can be an intimidating process, particularly if you are already feeling off balance. This help card explains where to start to find a therapist, how to evaluate a therapist, evaluate progress. You deserve the best help you can find, and ...
File size Unknown
29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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LanguageEnglish
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Getting Along With Almost Anyone Helpcard
 
Our new helpcard explains how you can improve relationships at home and at work by making some slight alterations in the language and phrases you use. Practical -- this card maps out the major causes of conflict in relationships, and helps you fix them.
File size Unknown
29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
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LanguageEnglish
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Getting the Most From Performance Appraisal -Emplo
 
The only way performance reviews work to improve performance is if employees are active, informed partners in the entire procedure.Most companies and managers don't explain how the review process can help employees, or what employees can do to maximize their own benefits. Here's a tool to educate e...
File size Unknown
29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
Rating
LanguageEnglish
File sizeview screenshots
Identifying the Subtle Verbal Abuse In Your Life Helpcard
 
Most verbal abuse functions below the surface and is subtle. Learn to identify subtle verbal abuse in your life and work to eliminate it. If you are on the receiving end, learn to identify it, and address it more directly with the other person. If you tend to use "bad" or destructive, manipulative ...
File size Unknown
29-Oct-2007
update
OS Windows 98/NT/2000/ME/XP/VISTA
License Shareware - Time Limit
Rating
LanguageEnglish
File sizeview screenshots
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